Avoiding and accommodating
Each of the five styles comes with its own set of advantages and disadvantages.Do you recognize your preferred style of dealing with conflict here?Whether you’re a nurse manager or an advancement-minded staff nurse, one of the best career strategies you can employ is to become adept at managing and resolving conflict.Many experts have studied the ways in which people respond to conflict.Kilmann will explain how to develop Group TKI Profiles, which are based on each member's response to two TKIs, each with modified instructions, regarding their conflict-handling behavior: (1) INSIDE their group and (2) OUTSIDE their group (in all other settings in their life). Kilmann then interprets a number of very different Group TKI Profiles, which brings them to life.This is Part Two of a multi-part series that focuses on conflict in the workplace.
Similarly, we all have a characteristic style or manner in which we deal with conflict.One tool that’s been developed is the Thomas-Killman Instrument (TKI).It identifies five different styles, or tactics, that people commonly use when faced with a conflict: accommodating, collaborating, compromising, avoiding, and competing.We have natural preferences for the conflict style that we will use, based on our personalities.
There are strengths and weaknesses to each conflict style.In such situations, we can describe an individual's behavior along two dimensions: (1) assertiveness, the extent to which the person attempts to satisfy his own concerns, and (2) cooperativeness, the extent to which the person attempts to satisfy the other person's concerns.